Frequently Asked Questions

How long will it take to receive my order?

Since each and every piece in my shop are 100% made by hand in small batches, items have a 3-7 business day processing time since they are made to order. This does NOT include shipping time, which is an additional 2-5 days. If you are gifting an order, please feel free to reach out to so I can flag it as urgent. UPDATE* The Fall Collection will be shipped the next business day from your order! Which means it should be in your hands between 3-5 business days!

Can I return/exchange my product?

I am happy to accept a returns or exchange within 7 days of receiving your order. You can return your order for an exchange or a refund to the original payment method. To initiate a return or exchange please email with your order number and any additional information.

Do you ship internationally?

Yes! I am very excited to now be shipping internationally. Disclaimer: Due to unprecedented times due to COVID-19, there have been delays in receiving packages. Please refer to your tracking number for details.

I live in Los Angeles, can I pick up my order instead?

Absolutely! You can select local pick up at checkout. Once your order is ready for pick up, you will receive an e-mail that will give you details on scheduling a pick up time and date.

Is everything handmade?

Yes! Everything is hand sculpted, baked, glued, attached, and made with love by Rae.

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